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营销管理初级04:10social media buzz

How to make a splash in social media

如何在社交媒体上掀起水花

Reddit 联合创始人奥哈尼安用四分钟讲了一只座头鲸的故事:一个滑稽的名字被网友一路顶成热点,最终帮绿色和平叫停了捕鲸行动。他借此总结社交媒体传播的规律:真诚、低成本试错、敢于放弃控制。用词简单、例子具体,适合初学者练听力和社媒表达。

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台词(39 句)

00:04
There are a lot of web 2.0 consultants who make a lot of money. In fact, they make their living on this stuff.

有很多 web 2.0 顾问赚了大钱。事实上,他们就靠这些东西谋生。

00:09
I'm going to try to save you all the time and money and go through it in the next three minutes, so bear with me.

我会试着帮你们省下这些时间和金钱,用接下来的三分钟把它讲完,请耐心听我说。

00:15
Started a website in 2005 with a few friends, called Reddit.com. It's what you'd call a social news website; basically, the democratic front page of the best stuff on the web.

2005 年,我和几个朋友做了一个网站,叫 Reddit.com。它算是一个社交新闻网站——基本上就是一张由大家投票决定的首页,上面是全网最好的内容。

00:23
You find some interesting content -- say, a TED Talk -- submit it to Reddit, and a community of your peers votes up if they like it, down if they don't.

你找到一些有意思的内容——比如一场 TED 演讲——把它提交到 Reddit,然后一群和你一样的用户喜欢就顶,不喜欢就踩。

00:31
That creates the front page. It's always rising, falling; a half million people visit every day.

首页就是这么产生的。它一直在起起落落,每天有五十万人访问。

00:35
But this isn't about Reddit. It's about discovering new things that pop up on the web.

但今天要讲的不是 Reddit,而是发现网上冒出来的新鲜事物。

00:39
In the last four years, we've seen all kinds of memes, all kinds of trends get born right on our front page.

过去四年里,我们看到各种梗、各种潮流就在我们的首页上诞生。

00:45
This isn't about Reddit itself, it's actually about humpback whales. Well, technically, it's about Greenpeace, an environmental organization that wanted to stop the Japanese government's whaling campaign.

这件事和 Reddit 本身无关,其实是关于座头鲸的。严格说来,是关于绿色和平——一个想要阻止日本政府捕鲸行动的环保组织。

00:55
The whales were getting killed; they wanted to put an end to it. One of the ways they wanted to do it was to put a tracking chip inside one of the whales.

鲸鱼正在被捕杀,他们想终结这件事。办法之一,是在其中一头鲸鱼体内植入追踪芯片。

01:02
But to personify the movement, they wanted to name it. So in true web fashion, they put together a poll, where they had a bunch of very erudite, very thoughtful, cultured names.

但为了让这场行动更有人情味,他们想给它取个名字。于是,很有互联网风格地,他们办了一场投票,候选名字个个博学、深刻、有文化。

01:11
I believe this is the Farsi word for "immortal." I think this means "divine power of the ocean" in a Polynesian language.

我猜这个是波斯语里的「不朽」。这个大概是某种波利尼西亚语中的「海洋的神力」。

01:17
And then there was this: "Mister Splashy Pants." (Laughter) And this was a special name.

然后还有这个:「喷水裤先生」。(笑声)这个名字很特别。

01:22
Mister Pants, or "Splashy" to his friends, was very popular on the Internet. In fact, someone on Reddit thought, "What a great thing, we should all vote this up."

裤子先生,朋友们都叫他「喷水」,在网上非常受欢迎。事实上,Reddit 上有人想:「这太棒了,我们该一起把它顶上去。」

01:30
And Redditors responded and all agreed. So the voting started. We got behind it ourselves; we changed our logo for the day, from the alien to Splashy, to help the cause.

Reddit 用户纷纷响应,一致同意。于是投票开始了。我们自己也力挺它——那天我们把网站图标从外星人换成了喷水鲸,为这件事助威。

01:39
And it wasn't long before other sites like Fark and Boing Boing and the rest of the Internet started saying, "We love Splashy Pants!"

没过多久,Fark、Boing Boing 这些网站,乃至整个互联网都开始喊:「我们爱喷水裤!」

01:46
So it went from about five percent, which was when this meme started, to 70 percent at the end of voting.

于是票数从这个梗刚开始时的百分之五左右,一路涨到投票结束时的百分之七十。

01:52
Pretty impressive, right? We won! Mister Splashy Pants was chosen. Just kidding -- Greenpeace actually wasn't that crazy about it, because they wanted one of the more thoughtful names to win.

挺厉害的吧?我们赢了!喷水裤先生当选了。开个玩笑——绿色和平其实并不太喜欢这个结果,他们希望胜出的是那些更有深意的名字。

02:01
They said, "No, just kidding. We'll give it another week of voting." Well, that got us a little angry, so we changed it to Fightin' Splashy.

他们说:「不算,开玩笑的,我们再投一个星期。」这让我们有点火大,于是我们把它改成了「战斗版喷水」。

02:08
(Laughter) And the Reddit community -- really, the rest of the Internet, really got behind this.

(笑声)于是 Reddit 社区——其实是整个互联网——都真的力挺起这件事来。

02:13
Facebook groups were created. Facebook applications were created. The idea was, "Vote your conscience, vote for Mister Splashy Pants."

有人建了 Facebook 群组,有人做了 Facebook 应用。口号是:「凭良心投票,投喷水裤先生。」

02:20
People were putting up signs in the real world about this whale. (Laughter) This was the final vote: 78 percent of the votes.

人们甚至在现实世界里为这头鲸挂起了标语。(笑声)最终投票结果是:百分之七十八的票。

02:26
To give you an idea of the landslide, the next highest name pulled in three.

为了让你感受这场压倒性胜利:排名第二的名字只拿到百分之三。

02:30
There was a clear lesson: the Internet loves Mister Splashy Pants. Which is obvious. It's a great name.

教训很明显:互联网爱喷水裤先生。这不难理解,这名字确实棒。

02:35
Everyone wants to hear their news anchor say, "Mister Splashy Pants." (Laughter) I think that's what helped drive this.

谁都想听新闻主播念一句「喷水裤先生」。(笑声)我想正是这一点推动了整件事。

02:41
What was cool were the repercussions. Greenpeace created an entire marketing campaign around it -- Mister Splashy Pants shirts and pins, an e-card so you could send your friend a dancing Splashy.

更酷的是它带来的连锁反应。绿色和平围绕它做了一整套营销:喷水裤先生的 T 恤和徽章,还有电子贺卡,你可以给朋友发一只跳舞的喷水鲸。

02:51
But even more important was that they accomplished their mission. The Japanese government called off their whaling expedition.

但更重要的是,他们完成了自己的使命:日本政府取消了那次捕鲸行动。

02:57
Mission accomplished: Greenpeace was thrilled, the whales were happy -- that's a quote.

任务达成:绿色和平欣喜若狂,鲸鱼们也很开心——这是原话。

03:01
(Laughter) And actually, Redditors in the Internet community were happy to participate, but they weren't whale lovers.

(笑声)其实,网络社区里的 Reddit 用户乐于参与,但他们并不是鲸鱼爱好者。

03:08
A few, certainly, but we're talking about a lot of people, really interested and caught up in this meme.

当然有少数是,但我们说的是一大群人,他们只是真的对这个梗感兴趣,被它卷了进去。

03:13
Greenpeace came back to the site and thanked Reddit for its participation. But this wasn't really altruism; just interest in doing something cool.

绿色和平回到我们网站,感谢 Reddit 的参与。但这其实算不上利他,只是大家想做点很酷的事。

03:20
This is how the Internet works. This is that great big secret. The Internet provides a level playing field.

互联网就是这样运作的。这就是那个天大的秘密:互联网提供了一个公平的竞争环境。

03:25
Your link is as good as your link, which is as good as my link. With a browser, anyone can get to any website no matter your budget.

你的链接和你的链接一样好,也和我的链接一样好。只要有浏览器,不管预算多少,任何人都能访问任何网站。

03:31
That is, as long as you can keep net neutrality in place. Another important thing is it costs nothing to get content online.

前提是我们能守住网络中立。另一件重要的事是:把内容发到网上不花一分钱。

03:37
There are so many publishing tools available, it only takes a few minutes to produce something.

可用的发布工具太多了,做出点东西只要几分钟。

03:42
and the cost of iteration is so cheap, you might as well. If you do, be genuine. Be honest, up-front.

而且迭代的成本非常低,你不妨一试。如果你要做,就真诚一点,坦诚、直率。

03:46
One of the great lessons Greenpeace learned is that it's OK to lose control, OK to take yourself a little less seriously, given that, even though it's a very serious cause, you could ultimately achieve your goal.

绿色和平学到的一大经验是:失去控制没关系,别把自己看得太重也没关系——即便这是一件非常严肃的事业,你最终依然能达成目标。

03:57
That's the final message I want to share: you can do well online. But no longer is the message coming from just the top down.

这就是我想分享的最后一点:你在网上可以做得很好。但信息不再只是自上而下地传递了。

04:03
If you want to succeed you've got to be OK to lose control. Thank you.

如果你想成功,就必须接受失去控制。谢谢大家。

04:07
(Applause)

(掌声)