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金融财务初级08:12pay negotiation

Know your worth, and then ask for it

认清自己的价值,然后开口要

定价顾问凯西·布朗用八分钟讲清一件事:别人只按他们认为你值多少来付钱,而这一点你能影响。她用自己把价格翻倍、以及一位设计师改口后收费涨三倍的经历,示范如何先定义价值、再传达价值。语速平稳、句子短,适合初学者学谈薪与自我介绍的说法。

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台词(75 句)

00:04
No one will ever pay you what you're worth.

没有人会按你真正的价值付钱给你。

00:09
No one will ever pay you what you're worth.

没有人会按你真正的价值付钱给你。

00:15
They'll only ever pay you what they think you're worth.

他们只会按他们认为你值多少来付钱。

00:19
And you control their thinking, not like this, although that would be cool.

而他们怎么想,是你能掌控的——不是用这种方式,虽然那样确实很酷。

00:26
(Laughter) That would be really cool.

(笑声)那样真的会很酷。

00:30
Instead, like this: clearly defining and communicating your value are essential to being paid well for your excellence.

真正的方式是这样:清楚地定义并传达你的价值,是让你的优秀换来好报酬的关键。

00:40
Anyone here want to be paid well? OK, good, then this talk is for everyone.

在座有谁想拿到好报酬?很好,那这场演讲适合每一个人。

00:46
It's got universal applicability. It's true if you're a business owner, if you're an employee, if you're a job seeker.

它具有普遍适用性。不管你是企业主、员工,还是正在找工作的人,都成立。

00:53
It's true if you're a man or a woman. Now, I approach this today through the lens of the woman business owner, because in my work I've observed that women underprice more so than men.

不管你是男是女,都成立。今天我从女性企业主的视角来谈,因为在工作中我发现,女性给自己定价过低的情况比男性更多。

01:04
The gender wage gap is a well-traveled narrative in this country. According to the Bureau of Labor Statistics, a woman employee earns just 83 cents for every dollar a man earns.

性别薪酬差距在这个国家是个老生常谈的话题。根据劳工统计局的数据,男性每挣一美元,女性员工只挣八十三美分。

01:14
What may surprise you is that this trend continues even into the entrepreneurial sphere.

也许会让你意外的是,这个趋势一直延续到了创业领域。

01:19
A woman business owner earns just 80 cents for every dollar a man earns.

男性每挣一美元,女性企业主只挣八十美分。

01:24
In my work, I've often heard women express that they're uncomfortable communicating their value, especially early on in business ownership.

工作中我常听到女性说,她们不习惯去传达自己的价值,尤其是在刚开始经营公司的时候。

01:33
They say things like, "I don't like to toot my own horn."

她们会说:「我不喜欢自吹自擂。」

01:37
"I'd rather let the work speak for itself." "I don't like to sing my own praises."

「我宁愿让工作本身说话。」「我不喜欢自我吹嘘。」

01:43
I hear very different narratives in working with male business owners, and I think this difference is costing women 20 cents on the dollar.

和男性企业主合作时,我听到的说法很不一样。我认为正是这个差别,让女性每一美元里少拿了二十美分。

01:51
I'd like to tell you the story of a consulting firm that helps their clients dramatically improve their profitability.

我想给你们讲一家咨询公司的故事,它帮客户大幅提升盈利能力。

01:56
That company is my company.

这家公司就是我的公司。

01:59
After my first year in business, I saw the profit increases that my clients were realizing in working with me, and I realized that I needed to reevaluate my pricing.

开公司第一年之后,我看到客户因为和我合作而实现的利润增长,意识到自己该重新评估定价了。

02:09
I was really underpriced relative to the value I was delivering. It's hard for me to admit to you, because I'm a pricing consultant.

相对于我交付的价值,我的定价实在太低。这话我很难说出口,因为我就是定价顾问。

02:16
(Laughter) It's what I do. I help companies price for value.

(笑声)这就是我的本行,我帮企业按价值定价。

02:22
But nonetheless, it's what I saw, and so I sat down to evaluate my pricing, evaluate my value, and I did that by asking key value questions.

但事实就摆在眼前。于是我坐下来评估自己的定价、评估自己的价值,方法就是问几个关键的价值问题。

02:32
What are my clients' needs and how do I meet them? What is my unique skill set that makes me better qualified to serve my clients?

我的客户需要什么?我怎么满足他们?我有哪些独特的本领,让我更有资格服务他们?

02:40
What do I do that no one else does? What problems do I solve for clients?

我做的哪些事是别人做不到的?我为客户解决了哪些问题?

02:45
What value do I add?

我创造了多少价值?

02:48
I answered these questions and defined the value that my clients get from working with me,

我回答了这些问题,界定了客户与我合作所得到的价值,

02:54
calculated their return on investment, and what I saw was that I needed to double my price, double it.

算出了他们的投资回报率。结果我发现,我得把价格翻一倍,翻倍。

03:00
Now, I confess to you, this terrified me.

我得向你们坦白,这把我吓坏了。

03:05
I'm supposed to be the expert in this, but I'm not cured. I knew the value was there.

我本该是这方面的专家,可我自己也没能免疫。我知道那份价值确实存在。

03:10
I was convinced the value was there, and I was still scared out of my wits.

我确信那份价值就在那儿,却还是吓得魂不附体。

03:15
What if nobody would pay me that? What if clients said, "That's ridiculous.

万一没人愿意付这个价呢?万一客户说:「这太荒唐了,

03:19
You're ridiculous." Was I really worth that?

你这人太荒唐了。」我真的值这个价吗?

03:24
Not my work, mind you, but me. Was I worth that?

注意,不是我的工作值不值,而是我这个人值不值。我值这个价吗?

03:30
I'm the mother of two beautiful little girls who depend upon me. I'm a single mom.

我是两个可爱小女孩的妈妈,她们靠我养活。我是单亲妈妈。

03:34
What if my business fails? What if I fail?

万一我的公司垮了呢?万一我失败了呢?

03:39
But I know how to take my own medicine, the medicine that I prescribe to my clients.

但我知道该怎么服下自己开的药——就是我开给客户的那副药。

03:45
I had done the homework. I knew the value was there.

功课我已经做足了,我知道那份价值确实存在。

03:49
So when prospects came, I prepared the proposals with the new higher pricing and sent them out and communicated the value.

所以当潜在客户上门时,我按新的、更高的价格准备了方案,把它们发出去,并把价值讲清楚。

03:58
How's the story end? Clients continued to hire me and refer me and recommend me, and I'm still here.

故事结局如何?客户照样雇我、把我介绍出去、向别人推荐我,而我今天还站在这里。

04:07
And I share this story because doubts and fears are natural and normal.

我讲这个故事,是因为怀疑和恐惧都很自然、很正常。

04:11
But they don't define our value, and they shouldn't limit our earning potential.

但它们并不能定义我们的价值,也不该限制我们的赚钱潜力。

04:19
I'd like to share another story, about a woman who learned to communicate her value and found her own voice.

我想再分享一个故事,关于一位学会传达自身价值、并找到自己声音的女性。

04:26
She runs a successful web development company and employs several people.

她经营着一家成功的网站开发公司,手下有好几名员工。

04:31
When she first started her firm and for several years thereafter, she would say, "I have a little web design company."

刚创业时以及之后好几年,她总说:「我有一家小小的网页设计公司。」

04:38
She'd actually use those words with clients. "I have a little web design company."

她真的会对客户这么说:「我有一家小小的网页设计公司。」

04:43
In this and in many other small ways, she was diminishing her company in the eyes of prospects and clients, and diminishing herself.

在这件事上,还有其他许多小地方,她都在潜在客户和现有客户眼里贬低了自己的公司,也贬低了她自己。

04:52
It was really impacting her ability to earn what she was worth.

这确实影响了她挣到自己应得报酬的能力。

04:56
I believe her language and her style communicated that she didn't believe she had much value to offer.

我相信,她的措辞和风格传达出的信息是:她自己都不相信她能提供多少价值。

05:05
In her own words, she was practically giving her services away.

用她自己的话说,她几乎是在白送自己的服务。

05:09
And so she began her journey to take responsibility for communicating value to clients and changing her message.

于是她踏上了一段旅程:担起向客户传达价值的责任,改变自己传递的信息。

05:18
One thing I shared with her is that it's so important to find your own voice, a voice that's authentic and true to you.

我和她分享的一点是:找到自己的声音非常重要,一个真实、属于你自己的声音。

05:25
Don't try to channel your sister-in-law just because she's a great salesperson or your neighbor who tells a great joke if that's not who you are.

别因为嫂子是销售高手就去模仿她,也别去学那个特别会讲笑话的邻居——如果那不是你的样子。

05:33
Give up this notion that it's tooting your own horn. Make it about the other party.

放下「这是在自吹自擂」的念头。把焦点放在对方身上。

05:37
Focus on serving and adding value, and it won't feel like bragging.

专注于服务和创造价值,你就不会觉得自己在吹牛。

05:41
What do you love about what you do? What excites you about the work that you do?

你热爱自己工作的哪一点?工作中什么让你充满干劲?

05:46
If you connect with that, communicating your value will come naturally.

只要你和这份热爱连上线,传达价值就会变得自然而然。

05:52
So she embraced her natural style, found her voice and changed her message.

于是她接纳了自己本来的风格,找到了自己的声音,也改变了自己传递的信息。

05:57
For one thing, she stopped calling herself a little web design company.

首先,她不再把自己称作一家小小的网页设计公司。

06:01
She really found a lot of strength and power in communicating her message.

在传达自己的信息时,她真的找到了很多底气和力量。

06:06
She's now charging three times as much for web design, and her business is growing.

现在她的网页设计收费是过去的三倍,而生意还在增长。

06:12
She told me about a recent meeting with a gruff and sometimes difficult client who had called a meeting questioning progress on search engine optimization.

她跟我讲起最近的一次会议:一位说话冲、有时很难缠的客户,把大家叫来质疑搜索引擎优化的进展。

06:20
She said in the old days, that would have been a really intimidating meeting for her, but her mindset was different.

她说,换作从前,这种会议会让她非常发怵,但这次她的心态不一样了。

06:26
She said, she prepared the information, sat down with the client, said this isn't about me, it's not personal, it's about the client.

她说,她准备好了材料,和客户坐下来,告诉自己:这不关我个人的事,这是客户的事。

06:34
She took them through the data, through the numbers, laid out the trends and the progress in her own voice and in her own way, but very directly said, "Here's what we've done for you."

她带着客户过了一遍数据和数字,用自己的声音、自己的方式把趋势和进展摊开来讲,同时非常直接地说:「这就是我们为你们做的事。」

06:44
The client sat up and took notice, and said, "OK, I got it."

客户坐直了身子,认真起来,说:「好,我明白了。」

06:49
And she said in describing that meeting, "I didn't feel scared or panicky or small, which is how I used to feel.

她这样形容那次会议:「我不再觉得害怕、慌张或渺小,而从前我总是这种感觉。

06:59
Instead I feel like, 'OK, I got this.

相反,我的感觉是:『好,这事我拿得下。

07:03
I know what I'm doing. I'm confident.'" Being properly valued is so important.

我知道自己在做什么,我有信心。』」被恰当地估价,是非常重要的事。

07:11
You can hear in this story that the implications range far beyond just finances into the realm of self-respect and self-confidence.

你能从这个故事里听出来,它的意义远不止于钱,还延伸到了自尊和自信的领域。

07:21
Today I've told two stories, one about defining our value and the other about communicating our value, and these are the two elements to realizing our full earning potential.

今天我讲了两个故事,一个关于定义自己的价值,另一个关于传达自己的价值,这正是把赚钱潜力充分释放出来的两个要素。

07:32
That's the equation. And if you're sitting in the audience today and you're not being paid what you're worth, I'd like to welcome you into this equation.

这就是那个公式。如果今天坐在台下的你,拿到的报酬配不上你的价值,我想邀请你走进这个公式。

07:42
Just imagine what life could be like, how much more we could do, how much more we could give back, how much more we could plan for the future,

想象一下生活会是什么样:我们能多做多少事,能多回馈多少,能为未来多做多少规划,

07:52
how validated and respected we would feel if we could earn our full potential, realize our full value.

如果我们能挣到与全部潜力相称的收入、实现自己全部的价值,我们会感到多么被认可、被尊重。

08:00
No one will ever pay you what you're worth. They'll only ever pay you what they think you're worth, and you control their thinking.

没有人会按你真正的价值付钱给你。他们只会按他们认为你值多少来付钱——而他们怎么想,是你能掌控的。

08:07
Thank you. (Applause)

谢谢。(掌声)